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Shipping FAQ

What is the lead time for shipping/delivery?
Orders made before 2pm will be processed the next working day.
Orders made after 2pm will be processed the following working day.
Local Orders: 1-2 working days, 9am to 7pm (Excludes Public Holidays & Weekends)
International Orders: 3-4 working days
This is with the exception of orders where customers opt for a preferred delivery date and time and with items on preorder.

During promotional period, orders with non-preorder products will need more time to deliver. Do contact us on LiveChat if you have a preferred delivery date.


What are the Customs Duty & Tax charges involved in international deliveries?
Orders shipped outside of the local country may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subjected to such import tax, customs duty and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


What are the shipping charges for my order?
Shipping charges for local orders are to be covered entirely by TC Acoustic and payment fee at checkout is the net price for the order unless stated otherwise.
Shipping charges for International orders are to be covered fully by recipient at checkout. Custom, duties & taxes may be chargeable subjected to recipient’s destination country. Refer to custom, duties & taxes for more information.

How do I change my delivery address?
You may contact us at +65 6334 5566 for immediate assistance. Alternatively, do contact us at our LiveChat. You may quote your order number for verification purposes.

What do I do when I missed a scheduled delivery?
Don't panic! Simply contact us may contact us at +65 6334 5566 for immediate assistance. Alternatively, do contact us at our LiveChat. You can also quote your order number for verification purposes.