Shipping FAQ
What is the lead time for shipping/delivery?
For Pre-order items
Refer to the estimated delivery date on the product page at the time of purchase.
For Non Pre-order Items
Orders before 2pm on a business day, will be delivered by the next business day.
Delivery time will be within 10am - 6pm. (Excluding orders with a preferred delivery date). Orders after 2pm will be processed the following business day.
If you require any help, feel free to reach out to us on Live Chat (Mon to Fri, 10am - 8pm & Sat to Sun 10am - 6pm).
What are the Customs Duty & Tax charges involved in international deliveries?
Orders shipped outside of the local country may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subjected to such import tax, customs duty and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
What are the shipping charges for my order?
Shipping charges for local orders are to be covered entirely by TC Acoustic and payment fee at checkout is the net price for the order unless stated otherwise.
Shipping charges for International orders are to be covered fully by recipient at checkout. Custom, duties & taxes may be chargeable subjected to recipient’s destination country. Refer to custom, duties & taxes for more information.
How do I change my delivery address?
You may contact us at +65 6334 5566 for immediate assistance. Alternatively, do contact us at our LiveChat. You may quote your order number for verification purposes.
What do I do when I missed a scheduled delivery?
Don't panic! Simply contact us may contact us at +65 6334 5566 for immediate assistance. Alternatively, do contact us at our LiveChat. You can also quote your order number for verification purposes.
